ez-crete logo

Doing Business with us is
EZ

Everything you need to get started. Your account application, payment terms, return policy and warranty – all in once place.

Don’t see what you need? Have questions? We’re here:

How to Get Started:
1. Account Application

Fill out our new customer application so we can get you set up. Have your shipping address and accounts payable contact handy — it only takes a few minutes.

Start Application

2. Review the Terms

Scroll down to review our payment terms, return policy, and warranty. No surprises — just straightforward policies designed to protect us both.

Payment Terms

Our Standard terms are designed to be clear-cut. Net 30 is the default — and if you ever need something different, we’re open to a conversation.

  1. Product Specifications: Products shall be manufactured in accordance with applicable industry standards and the specifications provided by the client. Any modifications or customizations must be mutually agreed upon in writing prior to the commencement of production. 
  2. Order Acceptance: All orders are subject to formal acceptance and confirmation by EZ-CRETE, LLC. EZ-CRETE, LLC reserves the right to refuse any order at their sole discretion.
  3. Pricing and Payment: All prices are as quoted. Payment terms are Net 30 unless other terms are agreed upon between both parties. Deposit invoices are due upon receipt of invoice.
  4. Inspection and Acceptance: The client is responsible for inspecting all products as soon as possible. Any claims regarding defects or damages must be submitted in accordance with the CREDIT POLICY.
  5. Warranty: See Warranty policy.
  6. LIMITATION OF LIABILITY: EZ-CRETE, LCC’s LIABILITY IS STRICTLY LIMITED TO THE PROVISION OF REPLACEMENT PARTS FOR THE DEFECTIVE PRODUCT OR COMPONENTS, AT OUR DISCRETION. EZ-CRETE, LLC SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF TIME, OR LOSS OF BUSINESS PROFITS.
  7. Returns and Cancellations: See Return policy.
  8. Governing Law: These terms and conditions shall be governed by, and construed in accordance with, the laws of New Hampshire.
  9. Entire Agreement: These terms and conditions constitute the entire agreement between EZ-CRETE, LLC and the client regarding the supply of products and supersede all prior agreements, understandings, and representations, whether written or oral.

RETURN POLICY

At EZ-CRETE, we strive to ensure your satisfaction with every purchase. If for any reason you need to return a product, we offer a return policy designed to provide flexibility while maintaining the highest standards in product quality and service. Please review the guidelines below for returning items.

Eligibility for Returns

  • Products must be in new, unused, and resaleable condition and include all accessories.
  • The Following standard products are eligible for return:
    • EZ-PIER, EZ-TUBE, Powerpad all versions, EZ-PAD, EZ-Ballast Blocks
    • EV Charger foundations may be returned on a case by case basis.
      • EV Charger foundations that have been tailored specifically for the customer are automatically excluded

Return Fees and Restocking Fees

  • Returns within 60 days: Customer only pays for return shipping
  • Returns after 60 days: Customer pays for return shipping plus a 15% restocking fee

Non-Returnable Items

The following products are not eligible for return:

  • All products not listed above
  • Custom-made or specially manufactured items
  • Items not in their original condition

Return Process

  1. Request a Return Merchandise Authorization (RMA): Contact our Customer Service Team to obtain an RMA number. Please provide:
    1. Your Order Number
    2. Product Details
    3. Reason for the Return
  2. Shipping: Ship the item back using your preferred carrier. You are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us safely.
  3. Credit: Once we receive and inspect the returned item, we will issue a credit to your account, minus any applicable restocking fees.

Additional Terms

  • Credits may take up to 10 business days to process after the product is received. 
  • Products returned without a valid RMA number will not be accepted.
  • If the item is damaged during return shipping or is not in reasonable condition, additional charges may apply or the return may be refused.

We value your business and are committed to making your return as smooth as possible. If you have any questions, feel free to contact our Customer Service Team.

EZ-CRETE WARRANTY

At EZ-CRETE, LLC, we are committed to providing high-quality products and ensuring customer satisfaction. We offer a One (1) Year Manufacturer’s Warranty that covers defects in materials and workmanship. Please review the terms of the warranty below.

Warranty Coverage

This warranty guarantees that products manufactured by EZ-CRETE are free from defects in materials and workmanship under normal use and service according to EZ-CRETE, LLC product specifications (available from EZ-CRETE, LLC upon request or via its website: ez-crete.com) for a period of one (1) year from the original date of purchase (“Warranty Period”).

 

What is Covered:

  • Defects in materials or workmanship that occur under normal operating conditions, proper installation, and subject to EZ-CRETE product specifications.
  • Any parts or components, except as otherwise provided herein, that fail due to manufacturing defects within the Warranty Period

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear or cosmetic damage (e.g., scratches, dents, cracks, chips, etc.).
  • Damage caused by improper use, handling, installation, or maintenance. 
  • Products that have been altered, modified, or repaired by personnel other than EZ-CRETE professionals.
  • Damage resulting from accidents, abuse, misuse, natural disasters, or external factors (e.g., fire, flood, electrical surges).
  • Accessories (meaning all non-concrete products and materials manufactured by entities other than EZ-CRETE, LLC, even if incorporated into EZ-CRETE products) unless found defective upon receipt and EZ-CRETE, LLC is notified of the defect immediately.
  • Labor for replacement of the product is excluded from this warranty.
  • Incidental or consequential damage to other property, equipment, or goods.

Warranty Period

  • The total Warranty Period is one (1) year from the original date of purchase.
  • Parts Replacement: EZ-CRETE will provide replacement parts for any defective components within the Warranty Period.
  • Labor Costs: The customer is responsible for all labor costs, including those related to diagnosing and installing replacement parts.

How to Make a Warranty Claim

  1. Report the Defect: Contact our Customer Success team as soon as the defect is noticed and provide the following:
    1. Proof of purchase (e.g., invoice, receipt)
    2. A description of the defect and how it occurred.
    3. Photographs or other documentation of the defect.
  2. Product Inspection: We may request additional documentation or ask that the product be returned to our facility for inspection. Return shipping to our facility is the customer’s responsibility.
  3. Replacement Parts: If the defect is confirmed to be due to materials or workmanship, EZ-CRETE will provide the replacement parts free of charge within the warranty period, excluding labor costs. 
  4. Shipping: For products replaced under warranty, freight from our facility to the customer will be paid by EZ-CRETE.

Additional Information

This warranty is non-transferable and applies only to the original purchaser of the product. It does not extend to subsequent owners or users of the product.

THIS WARRANTY IS ISSUED AND ACCEPTED IN LIEU OF ANY AND ALL OTHER EXPRESS WARRANTIES. THERE ARE NO EXPRESS WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ANY ALLEGED WARRANTY BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR ORAL STATEMENT IS DISCALIMED.

If you have any questions or need assistance with your warranty claim, please contact our Customer Service team. We are committed to providing you with the best service possible.